Checking Out?

Well, I’m back!  Two weeks dealing with the TSA, the heat and humidity, teeming throngs of geeks, and my parents has left me even more exhausted than I was before I left.  Dragon-Con was awesome, and I actually got to meet a couple of B-List celebs who are A-Listers in my own nerdy little world.  I especially enjoyed meeting Aaron Douglas, who plays “Chief” Galen Tyrol on Battlestar Galactica! 
Of course, as soon as I returned, my boss took off for a week to enroll her daughter in med school and I was “in charge” of the whole shebang.  Amazingly, the Hotel did not experience any major fuck-ups during that time.  One thing that really got to me, though, was a complaint we got from a guest via the corporate complaint line.  The guests in question had a large party of people (or so I thought) who would come and take over our breakfast room every day of their stay promptly at 8:00 a.m.
Turns out that out of a group of 12 to 18 people, only 3 were actually staying in the Hotel.  The others (who took advantage of the continental breakfast reserved for our guests!) were relatives who happened to live in this town!  They pushed two of our tables together and proceeded to hold court for two or more hours every day they were here.  Not only were they rude and pushy, they never tipped the breakfast attendant.  We close our breakfast room at 9:30 so the attendant (who arrives at 6 a.m.) can get the food put away, clean the counters and microwave, then sweep and mop the floors.  So the last day of the problem guests’ stay, I waited until about 9:55 before meekly asking them if it would not be too much trouble to move the party into their room, explaining that we need to clean and sanitize the room for use on the following day.  They left, and I assumed that would be that.
Not so, gentle reader.  About a day later, I’m checking the corporate email and see that we have a complaint that needs to be dealt with.  In a message so poorly spelled and full of grammatical errors that I could barely comprehend it, one of the problem people indicated that we were “very rude” and asked them to leave because they “had two tabls“. As if we would kick someone out for that reason!
It seems to me that the only time we get complaints from our corporate complaint line is when a guest knows they are wrong and want to get spiteful that we had the balls to tell them “no”.  I don’t care who you are, where you come from, or how old you are; complaining out of spite won’t get you anything.  It won’t get us in trouble with the higher ups, it won’t get you a free night’s stay, and it most certainly won’t get you good service the next time you stay.  And it’s funny how these greedy, spiteful people always end with “I’ll never stay at your hotel again!”.  Good. We don’t need your money if it’s going to come with your bad attitude attached.